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No-Show/Late Cancellation Policy

NO SHOW/LATE CANCELLATION ($150 CHARGE)

CANCELLATIONS AND MISSED APPOINTMENTS

The client is expected to attend each scheduled session on time. A canceled or delayed appointment delays our work and can negatively impact other clients.  Since your appointments involve the reservation of time specifically for you, out of respect for your therapist and our other clients, a minimum of 24 hours’ notice is required for rescheduling or canceling an appointment. We appreciate more than 24-hour notice when possible, as we can then make that time available to other clients.  If you should know before the required 24-hour notice that you will not be able to attend our session, please call or email the office so that we have time to fill your slot and can put another client in your space that may need it. The more time, the better for the therapist and other clients who are in need. Therapy sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is canceled without adequate notice, we are unable to fill this time slot by offering it to another current client, a client on the waitlist, or a client with a clinical emergency.

No-Show Fees 

Not attending a scheduled appointment without giving 24hrs prior notice of cancellation will result in a $150 no-show fee. The credit card information or other payment information you previously provided will be used to process this payment. By providing us with your credit card information or booking an appointment, you consent to this policy. Multiple no-shows will result in the termination of therapy.

Late Cancellation Fees

 Any session that is canceled less than 24 hours in advance will be charged a $150 fee. You will be charged even if the cancellation is work related and even if you rescheduled the appointment. The credit card information you previously provided will be used to process this payment. By providing us with your credit card information or booking an appointment, you consent to this policy. 

WHEN THE NO SHOW/LATE CANCEL FEE IS WAIVED

The only exception to this cancellation policy is in the event of a serious or contagious illness or emergency. We may offer one grace for these purposes every six months. Some examples of emergencies are car accidents, deaths in the family or extreme illness. Work issues do not constitute emergencies. This cancellation policy also applies even if missing the appointment was an unintentional act. In the event you cannot make it to the office for any reason we can conduct the session virtually. If both parties in a couple cannot attend, consider having one come alone instead of canceling altogether and being charged the fee. 

 

Repeated No-Shows (more than two) may result in the termination of therapy.

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